Despite its innovative approach, HomeGuru grappled with enhancing the user experience across its applications for both students and tutors. The existing platforms lacked the intuitiveness, consistency, and seamlessness desired by users, necessitating a comprehensive overhaul to meet user expectations and create a user-friendly platform.
Through an in-depth discovery workshop and engaging with stakeholders, we delved into the nuances of the Ed-Tech market. Our strategy was molded by understanding the challenges and user demographics, ensuring our solutions were not just innovative but also resonated with the actual needs of the tutors and learners.
HomeGuru’s platform achieved an SUS score of 82 (B), reflecting a highly user-friendly design backed by extensive prototype testing. Through empathetic design, it addressed key user challenges, enhancing accessibility and engagement. The platform successfully adapted to pandemic-driven shifts in EdTech, ensuring future-oriented education that meets evolving industry demands. These improvements have strengthened HomeGuru’s position as a leading connector for tutors and learners in the digital education space.
